Ramzy Stanley, another customer, said: “What is happening with MoMo services, charges, and scams around MoMo? You have to improve and protect your customers by putting more security measures regarding MoMo. It’s actually one of the most expensive, contrary to your claims,” said Morlins LeBeau, an MTN customer. Many service users say they have not addressed one of their key concerns – the high cost of bundles and exorbitant mobile money charges. However, some customers of both companies do not seem satisfied with the promises made so far. He added that they will improve awareness of the electronic communications services they offer and their uses and that they will be launching a network investment plan soon.īoth communiqués from MTN and Orange were written in similar styles and contained almost the same promises. He promised that Orange will “reduce the number of advertising messages” on its services as of May 11, adding that they will “set up a comparative tool for the prices of offers, as well as a device information on network coverage and performance”.
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